At Fli-Rite Sales, we are committed to providing our customers with quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, our Return Policy outlines the steps you can take to return items and request refunds or exchanges.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be returned within 30 days of the purchase date.
- The item must be in its original condition, unused, and in its original packaging.
- Proof of purchase (receipt or order confirmation) must be provided.
Certain items may not be eligible for returns, including:
- Perishable goods.
- Custom or personalized products.
- Items marked as “final sale” or “non-returnable.”
Return Process
- Initiate a Return:
- Contact our Customer Support team via email at support@fli-ritesalesstore.com or by phone at +1 828 348 9016 to request a Return Authorization (RA) number.
- Provide your order number and a brief description of the reason for the return.
- Prepare the Item:
- Ensure the item is securely packaged to prevent damage during transit.
- Include the RA number and a copy of your proof of purchase inside the package.
- Ship the Item:
- Send the return to the following address: Fli-Rite Sales 1129 Allman Ridge RD Morganton, NC 28655
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
- Refunds will be processed once the returned item has been received and inspected.
- Approved refunds will be issued to the original payment method within 7-10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange an item, please contact our Customer Support team to confirm availability and receive further instructions.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please reach out to us:
- Email: support@fli-ritesalesstore.com
- Phone: +1 828 348 9016
- Address: 1129 Allman Ridge RD, Morganton, NC 28655
We value your satisfaction and appreciate your business!